The goal of this project was to make the onboarding experience easier for new students at the Department of Design in Gjøvik, by ensuring that time-critical and important information is accessible and easy to find.
This was a semester project in the course Service Design (IDG3002), completed in a group. The task was to design a holistic onboarding service for new students using service design principles, mapping the current service, identifying pain points, and developing a solution that could be tested. Based on our research, we found that students experience information overload in their first weeks, with information scattered across multiple platforms and no clear overview of what is important and when.
Our solution was a mobile app designed to centralise all essential information for new students in one place. The app integrates data from existing systems such as Canvas, Studentweb, TP/TimeEdit, and Mazemap, and includes a personal academic schedule with deadlines and mandatory activities, a social calendar where students can explore and save events from student organisations on campus, and a profile page with key information about the student's programme and study coordinator.
As part of the project, we developed a service blueprint mapping the student journey across four phases, from being admitted to everyday student life, identifying both frontstage and backstage processes, as well as the supporting systems involved.
